Terms of Service

01About these Terms

Zentrix AI Technologies Pvt Ltd (“Zentrix”, “we”, “us” or “our”) operates AdPe, a platform where Producers (brands, advertisers, sellers and service providers) run campaigns and Consumers are paid in coins for taking part in them. These Terms apply to the AdPe mobile app, the AdPe website and the Producer console at adpe.ai, and the related services (together, the “Platform”).

By creating an account or using the Platform you agree to these Terms and to our Privacy Policy, which explains how we handle personal data. If you do not agree, do not use the Platform.

02Who Can Use AdPe

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You must sign in with a mobile number that is yours and that you control.
• A Producer account must be opened by a person authorised to act for the business it names.

03Your Account

• One account per person. You may hold one Consumer account. Opening or using more than one, including through other people’s mobile numbers or devices, is not allowed.
• The details you give us, including your name, must be true and kept up to date. Your name must be the name your bank account is held in, because payouts are checked against it (see section 5).
• Your account is personal. You may not sell, transfer, lend or share it, or let anyone else earn or withdraw through it.
• You are responsible for activity on your account. Tell us promptly at connect@zentrixai.in if you think someone else has used it.
• We may ask you to confirm your identity, for example with your PAN or by verifying your bank account, before paying you or when we review an account. We may hold payouts until you do.

04Earning Coins

• You earn coins by completing a campaign as it asks: watching a video or viewing a banner for the required time, answering a poll, survey or review, installing an app and sending the requested proof, and similar tasks. The reward for each campaign is shown before you start.
• Each campaign pays once per person and once per device.
• Some rewards are confirmed only after a check, for example a download proof screenshot. Those coins are paid once the check passes and are not paid if it fails.
• Campaigns depend on Producers’ budgets and settings. A campaign can end, pause or stop being shown to you at any time, and we do not guarantee that any particular number of campaigns or coins will be available.
• Coins are a record of rewards on the Platform. They have no value outside AdPe and can be turned into money only by withdrawing them as described in section 5. The current value of a coin is shown in the app; today, 1 coin is worth ₹0.10.
• If coins are credited to you by mistake, for example through a technical error, we may correct your balance.

05Withdrawals and Payouts

• You can request a withdrawal once you have at least 1,000 coins.
• Payouts go only to a bank account held in your own name. We check the name the bank account is held in with your bank, through our verification partner, and compare it with the name on your AdPe account. We may refuse or hold a payout when they do not match.
• A bank account can be linked to only one AdPe account. If the same bank account is used by more than one AdPe account, we may hold payouts to all of them until we have confirmed who owns them.
• We pay by bank transfer (IMPS). Payouts are usually sent in a daily batch, but we do not promise a particular time, and banks can delay or return transfers.
• If you have not given valid bank details within 7 days of a request, the coins are returned to your AdPe wallet and you can request again later.
• If your bank returns a transfer, for example because the account is closed or the details are wrong, we will ask you to correct your details and pay again.
• Once a transfer is processed by our bank to the account you gave, the payout is complete. We give you its bank reference (UTR) so your bank can trace it.
• Where the law requires, we will deduct tax from payouts and may ask for your PAN first.

06Referrals

• When the referral programme is on, the person who invites and the friend who registers with their link or code each receive the coins shown in the app.
• Your friend must be new to AdPe: they must enter your link or code when they first sign in, within 24 hours of creating their account.
• The coins are paid to both of you only once your friend completes their AdPe profile, within 2 days of creating their account. Until then the referral shows as pending. If the profile is not completed in time, the referral lapses and no coins are paid.
• Your friend must complete their profile in the official AdPe app on a genuine phone. A referral completed from a modified app, an emulator or an automated tool is not paid.
• Each phone number and each phone can be referred only once, ever, including after an account is deleted or the app is reinstalled. You cannot refer yourself, an account you control, or anyone using your phone.
• Referral coins are withdrawn like any other coins, as described in section 5: at least 1,000 coins, to a bank account in your own name.
• Referrals must be of real, different people. Referrals that break these Terms are handled as described in section 8.
• We may change the referral reward or these conditions, or end the programme, at any time. A change applies to registrations after it.

07What Is Not Allowed

You may not, and may not help anyone else to:

• open or run more than one account, or earn through accounts belonging to other people;
• withdraw, or ask us to pay, to a bank account that is not in your own name;
• use bots, scripts, emulators, modified apps, automation or any method of completing campaigns without genuinely taking part;
• disguise your device or location, or reset your device, to complete a campaign more than once;
• submit false, edited or someone else’s screenshots, answers or other proof;
• buy, sell or trade accounts, coins or referral links;
• interfere with the Platform, its security or other users, or try to access data or accounts that are not yours;
• use the Platform for anything unlawful, misleading or harmful.

08What We Can Do About Misuse

If we reasonably believe an account has broken these Terms, or is being used for fraud, we may do any of the following, in proportion to what we find:

• hold its withdrawals and payouts while we review it;
• remove coins that were not earned fairly, and cancel withdrawal requests made with them;
• ask for identity or bank verification before paying anything further;
• suspend or close the account and any accounts linked to it;
• recover amounts already paid out for coins that were not earned fairly, where the law allows.

Where practical, we will tell you what we have done and why, and give you a chance to respond through Support in the app. You can raise a grievance as described in section 15.

09Producers

• A Producer is responsible for its campaigns: the content, offers, links, apps and claims in them must be lawful, accurate and not misleading, must follow applicable advertising standards, and must be content the Producer has the right to use.
• We may review campaigns, and may reject, pause or remove any campaign that breaks these Terms, the law or our content rules, or that we reasonably believe harms users.
• Campaigns are paid from the Producer’s AdPe wallet. While a campaign is live, its unspent budget is set aside in the wallet, and coins are spent as people complete it. Funds are currently added to Producer wallets by arrangement with us; refunds of unspent funds are handled as agreed in writing.
• We report views, completions, answers and other results from our own records. We do not guarantee any particular reach, response or outcome.
• Answers and other data a Producer receives about Consumers may be used only for the campaign and in line with the law and our Privacy Policy. Producers must not try to identify, contact or re-identify Consumers outside the Platform except where a Consumer chooses to contact them.
• A Producer gives us permission to host, display and distribute its campaign content on the Platform for the purpose of running its campaigns.

10Our Platform and Content

The Platform, its software, design and branding belong to Zentrix or its licensors. We give you a personal, non-transferable permission to use the Platform as these Terms allow. Campaign content belongs to the Producer that supplied it.

11Changes to the Platform

We are continually improving AdPe and may add, change or remove features, campaign types, rewards and limits. Where a change materially affects coins you have already earned or a withdrawal you have already requested, we will give you notice first.

12Disclaimers and Limits of Liability

• We work to keep the Platform available and accurate, but it is provided “as is”, and we do not promise that it will always be available or free of errors.
• We are not responsible for Producers’ products, services, offers, coupons, apps or websites, or for the acts of banks and payment networks outside our control.
• To the extent the law allows, our total liability to a Consumer for any claim is limited to the value of the coins in dispute, and to a Producer to the amount it paid us in the three months before the claim.
• Nothing in these Terms limits any right you have under law that cannot be limited, including under the Consumer Protection Act, 2019.

13Closing Your Account

• You can delete your account at any time, as described at adpe.ai/delete-account. Withdraw your coins first: an unwithdrawn coin balance is forfeited when the account is deleted and cannot be restored.
• We may close an account under section 8, or one that has been inactive for 3 years, as our Privacy Policy describes.

14Changes to these Terms

We may update these Terms. We will publish the new version with a revised “Last updated” date and, where a change materially affects you, tell you in the app before it takes effect. Continuing to use the Platform after that means you accept the updated Terms.

15Grievances and Contact

Please contact Support in the app first; it reaches us from your signed-in account, so we can act on it quickly. For anything else, or to escalate:

We acknowledge grievances and aim to resolve them within 30 days of receipt.

16Governing Law and Disputes

These Terms are governed by the laws of India. Subject to any non-waivable right you have to approach a consumer forum or other authority, the courts at Bengaluru, Karnataka have jurisdiction over disputes arising from these Terms or the Platform.